Getting session reports

You can keep track of your remote support sessions and generate reports for auditing purposes.

To generate a Session Usage Report:

1. Go to My Account → Session Usage Report .
2. Here you can select a report date range, session type, specify Expert and Client IP addresses, and choose a preferred report format.
3. Click Generate Report.
4. In the Session Usage Report , the Activity Summary section displays the total Number Of Connections and Total Time .
   The Activity Details section displays the following details about each session conducted during the selected time period:
   • Date
   • Client ID
   • Start Time
     
   • End Time
     
   • Duration
   • Expert IP
   • Client IP
   • Any Session Notes that were entered during the support session (optional).

You may sort the Usage Details by clicking on a specific column.

The generated report will open in your default browser.