An unknown computer has unexpectedly appeared in my Unattended Client list

Last updated on Aug 08, 2024

Problem

An unknown or unrecognized item may appear in your Unattended Client list.

Cause

This occurs when your custom unattended access setup file is opened on any computer.

In a majority of cases, the unattended access setup file is temporarily loaded by anti-virus vendors onto their local test environment to scan the file and decide if it's safe. As any file, the unattended access setup is periodically scanned by anti-virus software to detect the validity of the file. This involves submitting the setup file to a virus analysis center where a part of the process involves executing it on a cloud virtual machine.

Once the setup file is started on the anti-virus vendor's virtual machine, it will appear in your Unattended Client list with any status:

  • Online
  • Offline
  • Installing, etc.

These machines can have different computer names (see the table below for some of the most common computer names reported by other users). Other parameters can display different values or be blank.

Eventually after the file is scanned, the virtual machine is terminated and deleted. However, it may still remain in your list.

The described behavior is not a privacy breach or technical flaw of any kind, and there is absolutely no risk of unauthorized access to your Expert application or unattended computers. FixMe.IT's unattended access was developed with security and user privacy as top priorities. For more information on FixMe.IT's security features, see Security Whitepaper.

See the table below for unrecognized computer names subsequently traced to specific anti-virus software vendors. Please note that this list is not exhaustive and only includes some of the most common names and IP addresses that were previously reported by other users:

Antivirus software/vendorComputer nameIP Address
Avast(Always) JOHN-PC195.74.**.**
(Possibly) Avira

STEDWAR

DOUGLASHIL

CHARLBROO

GEPALPE

SSCOTT

NANCYP

(Potentially other names)

40.94.***.**

Microsoft

VICTORI

BEPRICE

40.94.***.**
Microsoft

AZURE-PC

(Potentially other names)

35.236.***.**

34.168.***.**

34.141.***.**

34.85.***.**

34.23.***.**

34.48.***.**

Unknown(Always) ABBY-PCDifferent IP Addresses

Solution

Delete the unwanted or unrecognized computer(s) from your Unattended Client list.

Due to the anti-virus software behavior described above, unknown unattended machines may continue to appear in your Unattended list. If you wish to prevent this from happening in the future and avoid manually removing these machines from your list, reach out to our support team.

Affected Operating Systems

  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008/R2
  • Windows Server 2012/R2
  • Windows 7
  • Windows 8/8.1
  • Windows 10
  • Windows 11