Support Center Knowledge Base Knowledge Base Find the best solution to your problem in the FixMe.IT Knowledge Base. Page: "Another version of this product is already installed" error Page: A transferred file does not appear in the target location after a Paste operation Page: After connecting to an unattended computer, I’m seeing something different than I expected Page: After connecting to the remote computer, I’m unable to see or control the remote desktop. Page: An unknown computer has unexpectedly appeared in my Unattended Client list Page: Avast Antivirus is blocking the Client application from running Page: Client application doesn't start or Client ID unexpectedly disappears Page: Connection not restored after a safe mode reboot Page: I get stuck on “Connecting” message when trying to connect to an unattended computer Page: I need to manually sign into the Expert app even though the "Remember Me" option is enabled Page: I receive an "error on remote side" message upon sending a file to the remote computer Page: I'm unable to access or control the remote computer's taskbar Page: I'm unable to connect to a remote computer Page: I'm unable to select anything on the Remote Control toolbar during a session Page: I'm unable to use the keyboard on a remote Windows login screen Page: Kaspersky Antivirus has blocked the Remote Control action Page: Machine(s) within my unattended list show a "Revoked" status Page: Remote screen resolution reverts to 640x480 Page: TalkTalk has restricted access to FixMe.IT Page: The Expert UI appears broken or distorted Page: The Expert UI has a black background Page: The remote computer freezes after starting a remote session Page: Unable to control the remote mouse or keyboard Page: Unable to install or update FixMe.IT Expert application Page: Unable to perform the Paste operation when transferring data from one machine to another Page: Unable to run the Expert application Page: Windows Event Viewer contains a FixMe.IT service error