Problem

I'm unable to connect to a remote computer.

Cause

This problem is commonly attributed to local factors (i.e. 3rd party software) that prevent the FixMe.IT application from working correctly.

Solution

Restart your (Expert) computer and try connecting again.

Affected operating systems:

• Windows XP
• Windows Server 2003
• Windows Vista
• Windows Server 2008/R2
• Windows Server 2012/R2
• Windows 7
• Windows 8/8.1
• Windows 10
• Windows 11