The remote computer freezes after starting a remote session
Problem
The remote computer freezes during a remote session or immediately after starting the remote session.
Cause
The technical design of the FixMe.IT application cannot cause a remote computer to freeze. The described issue usually indicates that the computer is infected with malware such as viruses or trojans, which cause it to freeze.
Solution
We recommend running a malware or antivirus scan using multiple available anti-malware or antivirus software to remove any existing security threats from the computer.
Affected operating systems:
- Windows XP
- Windows Server 2003
- Windows Vista
- Windows Server 2008/R2
- Windows Server 2012/R2
- Windows 7
- Windows 8/8.1
- Windows 10
- Windows 11