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I receive a "Failed to restart the Client application" error upon attempting to restart as a Windows system service

Last updated on Dec 09, 2021

Problem

You may receive the following error message after entering Windows credentials and attempting to restart the Client application as a Windows system service: Failed to restart the Client application.

Cause

This issue may occur if you're using domain administrator credentials, but didn't specify the domain name and correct format. 

Incorrect format:

Solution

Provide the full username which includes the domain name in the following format: DOMAIN\UserName

Correct format: 

See Microsoft Support article for more information about correct User Name Formats

Affected Operating Systems

  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008/R2
  • Windows Server 2012/R2
  • Windows 7
  • Windows 8/8.1
  • Windows 10
  • Windows 11