I'm unable to access or control the remote computer's taskbar

Last updated on Jun 26, 2018

Problem

I'm unable to control or select anything on the remote desktop's taskbar when connected to a remote computer.

Cause

This issue is attributed to Windows behavior for working with a window which covers the entire screen (full screen mode), and is not caused by the FixMe.IT application. In some cases, when the remote desktop is opened in full screen mode your local taskbar will appear in the foreground, causing the remote desktop's taskbar to be inaccessible.

Solution

  • Update to a different remote desktop Scaling setting
  • Change the remote desktop window from Full Screen to Windowed mode, and then back to Full Screen using Button #10 on the remote desktop toolbar


Affected operating systems

  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008/R2
  • Windows Server 2012/R2
  • Windows 7
  • Windows 8/8.1
  • Windows 10