Problem

After connecting to an unattended computer, I'm unable to use the keyboard on the Windows login screen. At the same time, I'm able to control the mouse and send a Ctrl+Alt+Delete command to the remote computer.

Cause

The described keyboard entry issue can be attributed to various local factors on the remote computer, none of which are related to the FixMe.IT application.

Solution

Click the Ease of Access icon in the bottom left corner

2. Select Type without keyboard (on-screen keyboard) option and click OK

3. Close the on-screen keyboard. You should now be able to enter Windows login credentials using the standard keyboard.

Affected operating systems

Windows XP
Windows Server 2003
Windows Vista
Windows Server 2008/R2
Windows Server 2012/R2
Windows 7
Windows 8/8.1
Windows 10
Windows 11